Stoke-on-Trent SEND IAS Service

The Mount Education Support Centre, Mount Avenue, Penkhull, Stock On Trent, Staffordshire, ST4 7JU

Contact details


  Email:parent.partnership@stoke.gov.uk
  Telephone:01782 234 701
  Website:visit website

Overview: 

Formerly known as "Stoke on Trent City Parent Partnership Service" we provide free, accurate, impartial, confidential, information, advice and support relating to special educational needs (SEN), disability and related health and social care issues. For:

Parents/carers of children with Special Educational Needs (SEN) or disabilities.

Young people with SEN or disabilities up to the age of 25 years.

Young people will receive confidential and impartial, information and support that will allow them to participate fully in decisions about the outcomes they wish to achieve.

We can also work separately and impartially with both the parents and the young person, where there is a disagreement on an issue related to SEND


We offer:


• A confidential telephone/email advice line
• Face to face support
• Access to a website
• A tailored information package
• Support to understand and interpret information relating to Special Educational Needs and Disability (SEND)
• Guidance through the Education law on SEN and related law on disability, health and social care
• Guidance through the SEN processes and procedures
• Advice on the Special Educational Needs and Disabilities provision available in education settings for children and young people who do not have an Education Health Care Plan in place
• Advice and support to help promote independence and self-advocacy
• Support to young people to enable them to participate fully in decisions about the outcomes they wish to achieve
• Support to request an Education Health Care Plan (EHC Plan) and understanding the process
• Access to an Independent Parental Supporter
• Support relating to resolving disagreement resolution
• Access and support to an Independent Mediation Service
• Help in understanding the Tribunal Appeal process
• Impartial advice on exclusions of children with SEND
• Preparation for Exclusion Appeals
• Advice and support when children / young people are out of school
• Guidance on Personalisation and managing a Personal Budget
• A wide range of information leaflets.
• Signposting to additional support services both locally and nationally where needed, including those provided by the voluntary sector.
• Information about parent carer support groups, local disability groups and training events
• Access to free information workshops/events on matters relating to SEN and disability
• Home visits (in exceptional cases) 




West Midlands

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